New Service Delivery Times
6 June 2021 | Admin
As many of you may already know, we 3 partners in this business are artists with many different commitments. When the Covid pandemic took hold, our other commitments went into lockdown giving us more time to devote to providing a speedy service to our thermofax customers. We know, from many of the comments that we have received, how grateful you have been for that service commitment.
Now we are returning to a new normal, and all our lives are picking up again, we need to devote some time to the other areas of our artistic lives and employment. We have looked at how the orders are progressing and decided that we will be more efficient in our provision if we limit our print runs to a few days in the week, rather than every day no matter how many orders come in. This will also give us the time we need to devote to the other areas and endeavours.
Essentially, we are simply returning to our original aim to turn orders around within 72 hours, rather than the 24 hours that we set ourselves during the pandemic.
We will be doing print and post runs ONLY on Mondays. Wednesdays and Fridays from now on, with a regular review of the situation so that we are sure that we can keep up our usual standards of good service as life returns to normal. To give us a fighting chance of getting orders into the post on the same day as the print run, we have a cut off time of 10.30am.
Please note though: if you have an order which is very urgent, please call us on 07498 680112, and discuss the situation to see if it is possible to help you out with a speedy turn around. This may not always be possible depending on our own scheduled commitments, but we will always try and do our best on that odd occasion when you really need something quickly.
Changes to Next Day Delivery
19 January 2021 | Admin
In response to changes in both our own working practices, and our local Post Office drop off times, we can no longer offer a Next Day Delivery service for orders that come in later than 10.30am.
We try very hard to fulfil all orders that come in as quickly as possible, but we also try to create your screens in the most economical way possible to ensure our prices remain competitive. This requires us to combine screens on templates which require careful management.
With the increase of traffic in our local post office that COVID has created, we need to get our parcels there in plenty of time to enable them to process them by the time the van driver comes to pick up.
The combination of these things means that in order to keep gettting everyone's orders out in a timely fashion, any special requirements such as Guaranteed Next Day Delivery must be placed early enough for us to plan them as a priority in to our print run.
Postage & Prices
1 January 2021 | Admin
Happy New Year Everyone!
When you are browsing through our website you will notice that our prices have changed. There are some variations which more accurately reflect the actual costs of the different sizes of the screens - which now include our lovely Compact screen with a printable area of 12cm x 18cm.
Our big announcement is that for all UK customers, our prices are now fully inclusive of postage!
So no more additional charges at checkout (unless you are living outside the UK or require other postage options such as a guaranteed next day delivery). Coupled with our new Paypal Checkout which bypasses a lot of the details that take so much time at checkout, it is easier and faster than ever to place your order giving you more time to browse through our design library!
Image: Heart to Heart 2
Christmas closure dates 2020-2021
24 November 2020 | Admin
We will process all UK orders received by the end of Wednesday 16 December (2nd class) and Thursday 17 December (1st class). They will be posted before the last posting date for post (Friday 18 December - 2nd or Monday 21 December - 1st)) and should arrive in time for Christmas.
International orders (Zones 1-3) received by Monday 07 December will be processed in time for Christmas posting dates, and Wednesday 10 December for EC countries.
After that we will be closed for two weeks from and including Friday 18 December until Sunday 3 January 2021 inclusive.
If you miss the deadline you can still order a gift voucher for a last minute gift as they are sent by email!
Thank you for your custom in 2020. It has been such a difficult year for all of us and we thank you particularly for continuing to work with our products.
We wish all our customers a Merry Christmas and a Happy New Year! Roll on 2021!!
Payment changes
27 August 2020 | Admin
Unfortunately, our Bank details have been misused recently in a couple of fraudulent transactions, and therefore we have had to take the decision to remove them from our invoices and website. This means we can now only accept payment for regular screen orders through Paypal.
You do not have to have a Paypal account in order to make a payment as PayPal accepts debit or credit cards. We realise this may be an inconvenience for some of you but we have had no choice in this matter and thank you for your understanding.
Schools and Businesses who place regular orders with us and who would prefer to pay on account via BACS, can do so by emailing us for an account application form. Any school who already pays by BACS on account, can continue to do so.
