Changes to Next Day Delivery
19 January 2021 | Admin
In response to changes in both our own working practices, and our local Post Office drop off times, we can no longer offer a Next Day Delivery service for orders that come in later than 10.30am.
We try very hard to fulfil all orders that come in as quickly as possible, but we also try to create your screens in the most economical way possible to ensure our prices remain competitive. This requires us to combine screens on templates which require careful management.
With the increase of traffic in our local post office that COVID has created, we need to get our parcels there in plenty of time to enable them to process them by the time the van driver comes to pick up.
The combination of these things means that in order to keep gettting everyone's orders out in a timely fashion, any special requirements such as Guaranteed Next Day Delivery must be placed early enough for us to plan them as a priority in to our print run.
Postage & Prices
1 January 2021 | Admin
Happy New Year Everyone!
When you are browsing through our website you will notice that our prices have changed. There are some variations which more accurately reflect the actual costs of the different sizes of the screens - which now include our lovely Compact screen with a printable area of 12cm x 18cm.
Our big announcement is that for all UK customers, our prices are now fully inclusive of postage!
So no more additional charges at checkout (unless you are living outside the UK or require other postage options such as a guaranteed next day delivery). Coupled with our new Paypal Checkout which bypasses a lot of the details that take so much time at checkout, it is easier and faster than ever to place your order giving you more time to browse through our design library!
Image: Heart to Heart 2
Christmas closure dates 2020-2021
24 November 2020 | Admin
We will process all UK orders received by the end of Wednesday 16 December (2nd class) and Thursday 17 December (1st class). They will be posted before the last posting date for post (Friday 18 December - 2nd or Monday 21 December - 1st)) and should arrive in time for Christmas.
International orders (Zones 1-3) received by Monday 07 December will be processed in time for Christmas posting dates, and Wednesday 10 December for EC countries.
After that we will be closed for two weeks from and including Friday 18 December until Sunday 3 January 2021 inclusive.
If you miss the deadline you can still order a gift voucher for a last minute gift as they are sent by email!
Thank you for your custom in 2020. It has been such a difficult year for all of us and we thank you particularly for continuing to work with our products.
We wish all our customers a Merry Christmas and a Happy New Year! Roll on 2021!!
27 August 2020 | Admin
Unfortunately, our Bank details have been misused recently in a couple of fraudulent transactions, and therefore we have had to take the decision to remove them from our invoices and website. This means we can now only accept payment for regular screen orders through Paypal.
You do not have to have a Paypal account in order to make a payment as PayPal accepts debit or credit cards. We realise this may be an inconvenience for some of you but we have had no choice in this matter and thank you for your understanding.
Schools and Businesses who place regular orders with us and who would prefer to pay on account via BACS, can do so by emailing us for an account application form. Any school who already pays by BACS on account, can continue to do so.
Just a little bit of help...
19 March 2020 | Admin
We recognise that some of you are needing to self isolate and will be wanting things to keep you busy, as quickly as possible. As other areas of our lives here in the office have become quieter and therefore we have some spare capacity, we are able to offer a little bit of help by aiming to turn around all orders in 24 hours and removing the normal supplement for this service.
To clarify, any orders received before 12 midday, we will aim to put into the post that day. Any received after that time will go in the post the following day. However, we may not be able to fulfil this with custom images that have any queries.
We are also adding 10 extra cards to our Mini Screensprinting Kit.
Christine, Christina & Sarah